On Monday morning, July 28, Russia's largest airline Aeroflot declared a failure in the work of the company's information system and warned of the possible interruption in the service. The prosecutor later confirmed that the reason for this was an attack of hackers. Due to the failure, dozens of flights of the airline were canceled and passengers could not change tickets. What to do with travelers, due to what happened, in a difficult situation, in the “Lenta.ru” document.

Hundreds of Russians were locked in Sheremetyevo and Pulkovo

Due to mass transfer and canceling flights, thousands of passengers were locked at the Sheremetyevo airport of Moscow airport due to the failure of the Aeroflot information system. After a few hours of waiting, they tried to leave the harbor, but a mash was formed in the aisle.

At St. Airport Petersburg Pulkovo, passengers are also in the line. They are trying to change the box at the box office to fly out with other flights.

Passengers of canceled flights have been required not to the airport

Aeroflot's press service stipulates that on July 28, from 00:00 to 12:00 Moscow's time, 76 flights from Sheremetyevo were made from 123 expected in the schedule.

Passengers of canceled flights have been required not to depart for the airport. They have been warned that the flight status can be tested on the online news of airport websites along the entire route network of the airline (online point of Sheremetyevo airport).

Press service also noted that it will be able to refund the ticket for the airline and re -register after extending the work of the airline's services. So far, in Sheremetyevo, this service is only for special passengers: those with children, not consistent for children, limited health passengers, their own participants and passengers, the transfer.

Aeroflot passengers will be transferred to winning flights and Russia

Meanwhile, in the Ministry of Transport of the Russian Federation by the Federal Aviation Agency and Aeroflot, they organized a number of passengers to the flights of “Russian” and “victory” airlines.

Passengers of Sheremetyevo airport also warned that in all the terminals of Air Harbor have information racks and QR codes to find out your flight with data in Russian and English hanging, rooms of mothers and children and children are opened throughout the clock, and separate halls are held. In addition, free drinking water is distributed to airport passengers.

What to do for passengers of canceled flights

Aeroflot's official Telegram channel said the company continued its operation, but under the limitations of mandatory limited due to the failure of IT infrastructure. It should be noted that the flights on July 28 are operated, but incomplete.

For passengers of canceled flights, they have announced the instructions that they can:

Receive money for tickets purchased at the box office and on the website, after restoring the work of IT systems; Extending tickets to free locations for a similar flight in the next ten days after restoring the work of IT systems; Receive a position on the next flight with free locations in case they start moving along the transplant route and the second flight has been canceled.

At the same time, her participants, not consistent for children, disabled passengers require special services, will automatically provide a position on the next flight with free locations.

In case of faster recovery than Aeroflot IT systems, it will accelerate all the processes of innovation and stabilization of the flight program, promising service provider.